1. Cancelling checkout
You can leave Stripe Checkout before payment is completed. No credits are issued and FactifAI does not record a completed charge.
2. Failed delivery
If FactifAI cannot deliver paid analysis, the internal credits charged for that analysis are restored automatically. Restoring credits is separate from returning money to the original payment method.
3. Consumer withdrawal and refunds
Mandatory consumer rights continue to apply. Where immediate digital performance requires your express consent or acknowledgement, FactifAI asks for it before checkout. Eligibility for a monetary refund depends on applicable law, whether performance began, and how many purchased credits were used.
4. Requesting help
Contact support@factifai.app with the Stripe receipt or payment reference. Do not send card details. We will review the payment, credit ledger, and delivery status and explain the available resolution.